Warranty & Guarantee
Our Commitment to Quality
At LUNIPLIAY, we are committed to providing children's products that meet the quality, safety, and presentation standards shown in our store.
Each product is carefully selected and checked before shipment. If your item arrives damaged, defective, or develops a qualifying manufacturing issue during the warranty period, our customer support team will work with you to provide an appropriate solution.
Our goal is to make every play experience enjoyable, reliable, and worry-free for children and families.
90-Day Limited Warranty
Most products purchased from our store are covered by a 90-day limited warranty, beginning from the date your order is delivered.
This warranty applies to eligible manufacturing defects or functional problems that occur during normal intended use of the product.
Depending on the specific circumstances, available solutions may include:
- A replacement product
- A replacement part or component, where available
- Store credit
- A refund, where appropriate
The final solution will depend on the nature of the issue, product availability, warranty eligibility, and the details of the claim.
What Is Covered
Our limited warranty may cover qualifying issues including:
Manufacturing Defects
Problems caused by defects in materials or workmanship that affect the normal function, structure, or intended use of the product.
Functional Component Issues
For eligible children's products, warranty coverage may include unexpected issues involving:
- Moving parts
- Wheels or vehicle components
- Interactive functions
- Toy structures
- Assembly connections
- Product accessories or included components
These issues must occur during normal intended use and must not result from misuse, accidents, or improper handling.
Structural Defects
Problems affecting the product's construction or assembly that are not caused by accidental damage, excessive force, incorrect use, or unauthorized modification.
Products Damaged on Arrival
Items that arrive broken, damaged, incomplete, or unusable due to shipping or handling issues may be eligible for warranty assistance after review.
What Is Not Covered
The warranty does not cover damage or issues caused by:
- Accidental drops, impacts, crushing, or breakage
- Improper handling or incorrect assembly
- Misuse or use outside the product's intended purpose
- Exposure to unsuitable environments
- Water damage or excessive moisture where not supported by the product design
- Normal wear and tear
- Cosmetic changes caused by regular use
- Unauthorized repairs, modifications, or alterations
- Damage caused by improper storage or maintenance
- Loss or theft
- Damage occurring after the applicable warranty period
Minor variations in color, finish, texture, shape, or product details caused by manufacturing processes are generally not considered defects when they do not affect normal product function.
Damaged or Defective Items
If your LUNIPLIAY product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.
To help us review your request efficiently, please provide:
- Your order number
- Your full name and email address
- A brief description of the issue
- Clear photos showing the problem
- A short video demonstrating the issue where applicable
- Photos of the packaging if damage occurred during shipping
Please keep the original product and packaging until our customer support team has reviewed your request.
For products such as Children's Toy Cars, Children's Toy Boats, and Children's Toy Aircraft, videos may be especially helpful when the issue involves movement, functions, assembly, or product operation.
How to Make a Warranty Claim
To submit a warranty claim, please contact our customer support team through the contact information provided on our website.
Please include the following information:
- Your order number
- Product name
- Description of the issue
- Clear photos or videos showing the problem
- Any relevant information about product use or conditions
Our team will normally review your request and respond within 24–48 hours.
Additional information may be requested when necessary to confirm the issue, evaluate warranty eligibility, or determine the most appropriate solution.
Replacement Products
If a replacement is approved under this warranty, we will make reasonable efforts to provide the same product.
If the original product is unavailable, we may offer:
- A comparable replacement product
- A replacement component or accessory where available
- Store credit
- Another appropriate solution based on the circumstances
Replacement availability depends on current inventory, product availability, and shipping conditions.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility is determined based on:
- The nature of the product issue
- Warranty coverage eligibility
- Product availability
- The circumstances of the claim
- Applicable Return & Refund Policy requirements
When a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your bank, payment provider, or financial institution.
Returns and Warranty Are Different
Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.
Our Limited Warranty applies to qualifying manufacturing defects and product-related functional issues that occur during normal intended use.
Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.
If the product inside is damaged, please contact our customer support team and provide photographs of:
- The outer shipping package
- The shipping label
- The damaged product
- The internal packaging materials
- Any visible shipping damage
This information helps us review your request more efficiently and work with you toward an appropriate solution.
Product Care
To help keep your LUNIPLIAY products in good condition:
- Follow all included product instructions
- Use products only for their intended purpose
- Handle moving parts and interactive components carefully
- Avoid excessive force, impact, bending, or misuse
- Keep products away from unsuitable environments
- Store toys in a clean and dry location when not in use
- Clean products using suitable methods and materials
- Check product components regularly before use
Improper use, storage, maintenance, or handling may affect warranty eligibility.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude, limit, or restrict any rights that cannot legally be excluded or restricted.
Where mandatory consumer protection laws provide greater rights than this warranty policy, those legal rights will continue to apply.
Contact Us
If you have questions about a product, warranty coverage, or an existing warranty claim, please contact our customer support team.
Brand: LUNIPLIAY
Website: lunipliay.com
Legal Entity: Henan Anxingou E-Commerce Co., Ltd.
Registered Address: No.111 Qianzhuang, Qianhe Village, Cuizhuang Town, Nanzhao County, Nanyang City, Henan Province, China
Unified Social Credit Code: 91411625MAEEF85HXQ
Customer Support Email: service@lunipliay.com
Phone: +86 18037715583
We aim to respond to customer inquiries within 24–48 hours.
When contacting us regarding a warranty request, please include your order number, product name, and a clear description of the issue so that our team can assist you more efficiently.
For damaged or defective product inquiries, providing photographs and videos of the product and packaging will help us review the situation more quickly.
lunipliay.com is owned and operated by Henan Anxingou E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, product management, order coordination, logistics communication, and related e-commerce activities.
Through international commerce and cross-border logistics networks, LUNIPLIAY provides carefully selected children's products designed to encourage creativity, exploration, and imaginative play.
- Children's Toy Cars
- Children's Toy Boats
- Children's Toy Aircraft
Our goal is to bring children engaging play experiences through thoughtfully selected products that inspire curiosity and creativity.
LUNIPLIAY — Creative Play for Growing Minds.