Terms and Conditions

These Terms and Conditions (“Terms”) apply to purchases made through lunipliay.com.

The LUNIPLIAY online store is operated by Henan Anxingou E-Commerce Co., Ltd.

By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms, as well as any additional policies available on lunipliay.com.

Scope of These Terms

These Terms apply to purchases of products offered through the LUNIPLIAY online store.

Additional policies may also apply to your purchase, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Product Support Information

Where applicable, these policies should be reviewed together with these Terms and Conditions.

Product Information

We make reasonable efforts to ensure that product descriptions, images, materials, dimensions, colors, features, pricing, and availability information displayed on lunipliay.com are accurate and helpful.

LUNIPLIAY specializes in children's toys designed to encourage creativity, imagination, and interactive play.

Our main product categories include:

• Children's Toy Cars
• Children's Toy Boats
• Children's Toy Aircraft

Our products are designed to provide engaging play experiences while encouraging children to explore, create, and imagine.

Actual product appearance may vary slightly due to:

• Screen and display differences
• Lighting conditions during photography
• Manufacturing processes
• Material characteristics
• Production batch differences
• Packaging updates or design improvements

Products with different colors, textures, surface finishes, moving components, decorative elements, or structural details may have minor variations between individual pieces.

These differences are considered normal manufacturing variations and do not necessarily represent product defects.

We reserve the right to correct errors, update product information, modify availability, or adjust website content when reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements

Certain LUNIPLIAY products may include specific components or features that should be reviewed before purchase or use.

These may include:

• Moving parts
• Assembly components
• Remote-control accessories where applicable
• Additional play elements
• Product-specific accessories
• Other components described on the product page

Customers are responsible for reviewing product descriptions, recommended usage information, age guidance, dimensions, and care instructions before purchasing.

Product structures, included components, colors, and designs may vary between different models or versions.

Unless specifically stated otherwise, LUNIPLIAY does not guarantee compatibility with third-party accessories, replacement parts, or products not supplied by us.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation confirms that we have received your order request but does not necessarily represent final acceptance or shipment confirmation.

We reserve the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraudulent activity
• Unauthorized payment attempts
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Unauthorized commercial resale concerns
• Promotion abuse
• Legal or regulatory restrictions

If an order is cancelled after payment has been successfully processed, an appropriate refund will be issued according to the original payment method or applicable payment provider procedures.

Order Changes and Cancellations

If you need to update or cancel an order, please contact our customer support team as soon as possible:

service@lunipliay.com

We will make reasonable efforts to assist with changes before the order enters the fulfillment process.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

• Order processing
• Product preparation
• Picking and packing
• Fulfillment processing
• Shipping preparation
• Dispatch

If an order has already been shipped, the applicable Return & Refund Policy will apply.

Prices

Product prices displayed on lunipliay.com are processed in United States Dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on:

• Product selection
• Product version or variation
• Quantity purchased
• Promotional eligibility
• Shipping destination
• Applicable taxes
• Shipping charges

The final amount payable will be shown during checkout before you complete your purchase.

We reserve the right to update product prices at any time for future orders.

If an obvious pricing, technical, or system error occurs, we reserve the right to correct the error and, where appropriate, contact you before processing the order or cancel the affected order.

Taxes and Additional Charges

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required or supported.

International orders may be subject to additional charges including:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Local carrier or government fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the customer.

Please review our Shipping Policy for additional delivery information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order value
• Available payment providers

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• All payment information provided is accurate and complete.
• You authorize the applicable payment amount to be processed.

All transactions may be subject to payment authorization, verification procedures, fraud prevention checks, and security reviews.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

LUNIPLIAY may occasionally provide promotional benefits including:

• Discount prices
• Promo codes
• Product bundles
• Limited-time offers
• Free shipping promotions
• Other promotional benefits

Promotional offers may include additional conditions such as:

• Promotion start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic limitations
• Quantity restrictions
• Customer eligibility requirements
• Usage limitations

Unless specifically stated otherwise, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, or discontinue promotional activities where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping costs, and other delivery-related information are governed by our Shipping Policy.

Any delivery timeframe provided on our website is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Weather conditions
• Transportation interruptions
• Public holidays
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

Some LUNIPLIAY products may include small components, moving parts, detailed structures, or specially designed features intended to create engaging play experiences.

We take reasonable steps to package products appropriately for transportation. Customers should inspect all products promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Before returning any product, please contact our customer support team so we can review your request and provide the appropriate return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded under applicable laws.

Damaged, Defective, or Incorrect Products

If your LUNIPLIAY product arrives damaged, defective, incomplete, or different from the item ordered, please contact us as soon as reasonably possible.

To help us review your request, we may ask for:

• Order number
• Clear photographs of the product
• Images of the original packaging
• Shipping label photograph
• Short video showing the issue where appropriate

Please keep the product and original packaging until our customer support team completes the review.

Depending on the circumstances and applicable laws, possible solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

LUNIPLIAY products should be used according to their intended purpose and in accordance with applicable product information, instructions, age recommendations, safety guidance, and care requirements provided with each product.

Customers should review all product details before purchase and supervise children's use where appropriate.

Product-specific instructions and safety recommendations take priority where provided.

Children's Toy Cars

For LUNIPLIAY toy cars and vehicle-related products:

• Use the product according to the intended play purpose.
• Avoid excessive force, throwing, or misuse that may damage moving parts.
• Check wheels, moving components, and attached parts regularly.
• Keep products away from unsuitable environments that may cause unnecessary damage.
• Store toys in a clean and dry location when not in use.
• Stop using the product if any part becomes damaged or unsafe.

Children's Toy Boats

For LUNIPLIAY toy boats and water-related play products:

• Use only in suitable environments according to product instructions.
• Do not expose products to conditions beyond their intended design.
• Dry and clean products appropriately after use where necessary.
• Avoid unnecessary impact, pressure, or improper handling.
• Check product components before continued use.
• Store products properly to maintain their condition.

Children's Toy Aircraft

For LUNIPLIAY toy aircraft and flight-inspired products:

• Handle moving parts and structural components carefully.
• Avoid throwing, dropping, or using products in unsuitable conditions unless specifically designed for such use.
• Check product connections and components before play.
• Avoid unnecessary pressure on wings, rotating parts, or decorative elements.
• Store products properly when not in use.
• Stop using the product if damage affects safe operation.

Product Features and Variations

LUNIPLIAY products may include different colors, designs, textures, materials, moving parts, or decorative elements depending on the specific model.

Minor differences may occur between individual products due to:

• Manufacturing processes
• Material characteristics
• Production batches
• Photography and display settings
• Design improvements or updates

Such variations are considered normal and do not necessarily indicate a product defect.

Product Dimensions and Specifications

Measurements, specifications, colors, and product details displayed on lunipliay.com are provided as general product references.

Minor differences may occur due to:

• Manufacturing methods
• Measurement techniques
• Product construction
• Material properties
• Production variations

Customers should review the listed dimensions, recommended usage, and product specifications before purchase.

Product Warranty

Certain LUNIPLIAY products may include limited warranty coverage where specifically stated.

Where applicable, warranty details, coverage period, exclusions, and claim procedures will be provided on the relevant product page, product documentation, or Product Support information.

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits consumer rights that cannot legally be excluded under applicable laws.

Personal Use

Products purchased through lunipliay.com are intended primarily for personal, family, educational, recreational, and gifting purposes unless otherwise agreed in writing.

Unauthorized commercial resale, bulk redistribution, or misuse of products may be restricted where reasonably necessary.

Prohibited Activities

You may not use lunipliay.com, our purchasing systems, or our services for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of promotional offers
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale activities
• Interference with website security
• Illegal or deceptive activities

We reserve the right to take reasonable actions to protect our customers, website, business operations, and payment systems when suspicious activity is identified.

Intellectual Property

Unless otherwise stated, all website content including:

• LUNIPLIAY brand elements
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website layouts
• Original written content

is owned by, licensed to, or used with authorization by LUNIPLIAY, Henan Anxingou E-Commerce Co., Ltd., or applicable rights holders.

Website content may not be copied, reproduced, distributed, modified, commercially exploited, or used without appropriate authorization except where permitted by applicable law.

Third-Party Services

LUNIPLIAY may use third-party service providers to support different aspects of our business operations, including:

• E-commerce platform services
• Payment processing
• Order fulfillment
• Shipping and logistics services
• Customer support systems
• Analytics services
• Advertising and marketing services
• Fraud prevention and security services
• Technology infrastructure services

Third-party providers may operate under their own terms, conditions, and privacy policies.

LUNIPLIAY is not responsible for independent third-party services that we do not operate, control, or manage.

Customers should review applicable third-party policies before using external services linked through our website.

Electronic Communications

By placing an order, creating an account, or contacting LUNIPLIAY electronically, you agree that we may communicate with you through electronic methods where appropriate.

Electronic communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notifications
• Important service-related messages

Marketing communications are handled separately and may require applicable consent according to local laws.

Privacy

Our collection, processing, use, and protection of personal information are described in our Privacy Policy.

By using lunipliay.com, you acknowledge that you have reviewed our Privacy Policy and understand how personal information may be processed in connection with our services.

Where applicable, additional privacy controls may be available through our website privacy preference tools.

Disclaimer

To the fullest extent permitted by applicable law, lunipliay.com and related services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always operate without interruption.
• All information will always be completely error-free.
• All technical issues can be immediately resolved.
• All products will appear exactly identical to displayed images due to normal manufacturing variations.

Product images, descriptions, colors, and specifications are provided to represent products as accurately as reasonably possible.

Minor differences may occur due to manufacturing processes, display settings, photography conditions, or product updates.

Specific product warranties, where applicable, are governed by their individual warranty terms.

Nothing in these Terms excludes any consumer protection rights, guarantees, or remedies that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, LUNIPLIAY and Henan Anxingou E-Commerce Co., Ltd. will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Product purchases
• Website usage
• Order transactions
• Service interruptions
• Product use outside intended purposes

Nothing in these Terms limits or excludes:

• Liability that cannot legally be excluded
• Mandatory consumer protection rights
• Legal remedies available under applicable laws

Consumer Rights

Depending on your country, state, province, or region, you may have mandatory consumer rights relating to:

• Product quality
• Product conformity
• Defective products
• Replacement rights
• Repair rights
• Returns and refunds
• Cancellation rights

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be waived.

Where mandatory consumer protection laws provide additional rights, those rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the fullest extent permitted by applicable law.

Changes to These Terms

We may update these Terms periodically to reflect changes in:

• Business operations
• Products and collections
• Website features
• Store policies
• Legal requirements
• Regulatory obligations

The updated version will be published on this page.

The Terms in effect at the time an order is placed will generally apply to that transaction unless applicable law requires otherwise.

Contact Us

If you have any questions regarding these Terms and Conditions, your order, LUNIPLIAY products, or our store policies, please contact our customer support team.

lunipliay.com is owned and operated by Henan Anxingou E-Commerce Co., Ltd.

The company is responsible for the operation of the online store, customer support, product management, order coordination, logistics communication, and related e-commerce activities.

Through international commerce and cross-border logistics networks, LUNIPLIAY provides carefully selected children's products, including:

• Children's Toy Cars
• Children's Toy Boats
• Children's Toy Aircraft

We are committed to creating enjoyable play experiences by offering products that encourage imagination, exploration, creativity, and meaningful childhood moments.

LUNIPLIAY believes that trust is built not only through the products we provide, but also through transparent communication, reliable service, responsible business practices, and continuous improvement.

LUNIPLIAY

Creative Play. Endless Exploration. Happy Childhood.