Shipping Policy
At LUNIPLIAY, we aim to provide a clear, reliable, and convenient shipping experience from the moment your order is placed until it arrives at your destination.
Our collection includes carefully selected children's products designed for creativity, imagination, and interactive play. Our main product categories include:
- Children's Toy Cars
- Children's Toy Boats
- Children's Toy Aircraft
Where appropriate, products are packaged with protective materials to help reduce the risk of damage during transportation and ensure they arrive in good condition.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Order processing time is separate from carrier transit time. During periods of high order volume, holidays, inventory verification, promotional events, or other unexpected situations, processing may require additional time.
Certain products with multiple components, detailed structures, or special packaging requirements may require additional preparation before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Estimated Delivery Time
The estimated delivery time is generally:
7–20 business days after shipment
This estimated delivery period does not include the 1–3 business days required for order processing.
Delivery times may vary depending on:
- Shipping destination
- Carrier availability
- Customs inspections or clearance procedures
- Public holidays
- Weather conditions
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Other circumstances outside our reasonable control
These delivery timeframes are estimates only and do not represent guaranteed delivery dates.
Shipping Methods and Costs
Available shipping methods and applicable shipping fees are displayed during checkout based on factors including destination, package size, product type, and order contents.
Where promotional shipping or free shipping offers are available, eligibility details will be displayed before payment is completed.
Some larger products, products containing multiple components, or items requiring additional protective packaging may require different shipping arrangements depending on destination and logistics availability.
Packaging of Products
Some LUNIPLIAY products may include:
- Moving parts
- Interactive components
- Detailed structures
- Small accessories
- Additional play elements
- Special product packaging requirements
Where appropriate, these products are packaged using protective materials designed to reduce movement, impact, and potential damage during transportation.
Please handle your package carefully after delivery and inspect the contents as soon as reasonably possible.
We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.
Tracking Your Order
When tracking information is available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after the shipping label has been created.
Depending on the carrier and destination, tracking updates may appear only when the package reaches certain transportation checkpoints.
Delivery Delays
Although we work with reliable logistics providers, occasional delays may occur due to circumstances outside our reasonable control, including:
- Carrier service interruptions
- Customs inspections or clearance procedures
- Severe weather conditions
- Transportation disruptions
- Public holidays
- Peak shipping periods
- Remote delivery locations
- Unexpected logistics delays
If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review available tracking and shipment information to assist you.
Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact information
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update shipping information before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has already been shipped.
If an order is delayed, returned, or requires reshipment due to incorrect or incomplete information provided by the customer, additional shipping charges may apply where permitted by applicable law.
International Orders
LUNIPLIAY ships to selected international destinations where delivery services are available.
International shipments may be subject to additional procedures or charges, including:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Clearance charges
- Other fees required by local authorities or carriers
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
LUNIPLIAY does not control customs processing times, government requirements, or additional charges applied by local authorities, customs agencies, or delivery providers.
Damaged Products During Shipping
Although we take reasonable steps to protect products during transportation, packages may occasionally experience damage due to circumstances during shipping.
Because some LUNIPLIAY products include detailed structures, moving components, interactive functions, or small accessories, we recommend inspecting your order promptly after delivery.
If your product arrives damaged, broken, incomplete, or affected during transportation, please contact us as soon as reasonably possible.
To help us review your request, please provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the inner packaging
- Photographs of the outer shipping box
- A photograph of the shipping label
- A short video showing the issue where helpful
Please do not discard the product or original packaging until our customer support team has reviewed the situation.
Depending on the circumstances and applicable policies, we may provide an appropriate solution, including replacement, refund, or another available resolution.
Lost or Delayed Packages
If your tracking information shows an unusual delay or your package cannot be located, please contact our customer support team.
We will review the available shipping information and carrier updates to assist where possible.
Where appropriate, we may assist with carrier inquiries or available resolution procedures.
Investigations and outcomes may depend on the individual carrier's policies, shipment details, and specific circumstances.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
- Your mailbox or regular delivery area
- Front, side, or rear entrances
- Building reception or mailroom
- Household members
- Neighbors
- The local delivery carrier
If you are still unable to locate your package, please contact us.
We will review the available delivery information and assist with the next appropriate steps.
Split Shipments
In some situations, products from the same order may be shipped separately due to:
- Inventory availability
- Warehouse location
- Product size
- Packaging requirements
- Fulfillment arrangements
For example, different children's toy products from the same order may be shipped separately depending on warehouse availability or packaging requirements.
If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at different times.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.
Receiving Your Order
When receiving your LUNIPLIAY products, we recommend:
- Opening the package carefully
- Avoiding sharp tools near the product
- Removing protective packaging carefully
- Checking product components before use
- Inspecting the product before disposing of packaging materials
- Placing products on a clean and stable surface before use
If your product includes multiple components, moving parts, batteries, or assembly elements, please review the applicable product instructions before use.
Contact Us
If you have any questions regarding shipping, tracking, delivery status, damaged shipments, or order assistance, please contact our customer support team.
Brand: LUNIPLIAY
Official Website: lunipliay.com
Legal Entity: Henan Anxingou E-Commerce Co., Ltd.
Registered Address: No.111 Qianzhuang, Qianhe Village, Cuizhuang Town, Nanzhao County, Nanyang City, Henan Province, China
Unified Social Credit Code: 91411625MAEEF85HXQ
Customer Support Email: service@lunipliay.com
Phone: +86 18037715583
lunipliay.com is owned and operated by Henan Anxingou E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, product coordination, order processing, logistics communication, and related e-commerce activities.
Through international commerce and cross-border logistics networks, LUNIPLIAY provides carefully selected children's products, including:
- Children's Toy Cars
- Children's Toy Boats
- Children's Toy Aircraft
When contacting us regarding an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.
For damaged product inquiries, providing clear photographs of the product and packaging will help our team review the situation more quickly.
LUNIPLIAY — Creative Play for Growing Minds.