Return Policy

6. Basic Product Checks Before Return

For certain product-related concerns, our customer support team may provide reasonable product checks or troubleshooting guidance before processing a return.

For LUNIPLIAY children's products, these checks may include:

• Checking whether product components are correctly connected
• Confirming that moving parts are positioned properly
• Checking batteries or power components where applicable
• Confirming that assembly steps have been completed correctly
• Reviewing product instructions and usage guidance
• Checking whether the product is being used according to its intended purpose

For products such as Children's Toy Cars, Children's Toy Boats, or Children's Toy Aircraft, we may request photographs or additional information to better understand the nature of the issue.

Customers are not required to continue using any product that appears damaged, broken, or unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, including:

• Change of mind
• Incorrect product selection by the customer
• No longer wanting the product
• Product not matching personal expectations
• Other reasons not caused by an error on our part

Customers are generally responsible for return shipping costs where permitted by applicable law.

If LUNIPLIAY confirms that a product was:

• Damaged during delivery
• Defective
• Incorrectly supplied
• Missing essential components
• Otherwise eligible for seller-paid return costs under applicable law

We will provide appropriate return instructions or another suitable resolution.

Please do not purchase expensive return shipping services before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless:

• Otherwise stated by LUNIPLIAY
• The return results from an error on our part
• The product was damaged, defective, or incorrectly supplied
• Applicable law requires reimbursement

9. Return Address

Return addresses may vary depending on:

• Product type
• Fulfillment location
• Customer destination
• Warehouse arrangements
• Logistics requirements
• Nature of the return request

For this reason, please do not return products to our registered corporate address unless specifically instructed by our customer support team.

The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

LUNIPLIAY products may include:

• Toy vehicle parts
• Moving components
• Interactive elements
• Assembly pieces
• Small accessories
• Product instructions

Customers should package returned products carefully to reduce the possibility of damage during return transportation.

Where reasonably possible, please include:

• The main product
• All included accessories
• Additional components supplied with the product
• Product instructions or inserts
• Original protective materials
• Original product packaging

Products should be securely protected against movement, impact, bending, or damage during return shipping.

Customers are responsible for ensuring preference-based returns are properly packaged for transportation.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.

Examples may include:

• Toy accessories
• Assembly components
• Remote-control parts where applicable
• Battery compartments or related components
• Product attachments
• Instruction materials
• Protective packaging

Any deduction will be assessed based on the condition of the returned product, missing items, and applicable laws.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm:

• Product identity
• Return eligibility
• Product condition
• Reason for return
• Included accessories
• Condition of components and functions

Approval of a return request does not necessarily mean a refund has been approved before the returned product has been received and inspected.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

After LUNIPLIAY issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times are controlled by the relevant financial institution or payment provider.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from:

• Missing accessories
• Missing components
• Excessive use
• Customer-caused damage
• Unauthorized modifications
• Unauthorized repairs
• Improper handling
• Damage occurring after delivery

Any deduction will be evaluated based on the specific circumstances of each return request.

15. Exchanges

Exchange availability depends on current inventory and product availability.

Because LUNIPLIAY products may be offered in different:

• Colors
• Sizes
• Models
• Design variations
• Product configurations

The preferred replacement product may not always be available.

Where direct exchanges are unavailable, the most efficient option may be:

• Requesting a return for the eligible original product
• Completing the approved return process
• Placing a new order for the preferred product

Please contact customer support before returning a product for exchange.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing your order.

Email:

service@lunipliay.com

We will make reasonable efforts to assist before fulfillment begins.

However, cancellation cannot be guaranteed once the order has entered:

• Order processing
• Product preparation
• Picking or packing
• Fulfillment
• Shipping preparation
• Dispatch

If the order has already been shipped, the applicable return process may need to be followed after delivery.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:

• Shipment status
• Carrier information
• Return transportation costs
• Product condition
• Return eligibility
• Other relevant circumstances

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if those costs resulted from refusal or failure to accept an otherwise valid delivery.

19. International Returns

International returns may involve additional:

• Shipping costs
• Customs procedures
• Carrier requirements
• Documentation requirements
• Longer transportation periods

Some LUNIPLIAY products may require additional protective packaging when being returned internationally.

Please contact our customer support team before sending any international return.

LUNIPLIAY is not responsible for unnecessary customs charges, shipping expenses, or delays caused by returns sent without following the provided instructions, except where responsibility cannot legally be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided under applicable laws.

Depending on your country, state, province, or region, you may have additional statutory rights relating to:

• Defective products
• Product conformity
• Damaged products
• Repairs
• Replacement products
• Returns
• Refunds
• Cancellation rights

Nothing in this policy is intended to waive, limit, or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact our customer support team.

When contacting us regarding an existing order, please include:

• Order number
• Email address used during checkout
• Product name
• A clear description of your request

Providing these details will help our team review your request more efficiently.

For damaged or defective product inquiries, please include clear photographs and videos where applicable so we can better understand the situation.

Please do not send complete payment card information, CVV/security codes, passwords, or other sensitive account information through email.

lunipliay.com is owned and operated by Henan Anxingou E-Commerce Co., Ltd.

The company is responsible for the operation of the online store, customer service, product management, order coordination, logistics communication, and related e-commerce activities.

Through international commerce and cross-border logistics networks, LUNIPLIAY provides carefully selected children's products designed to encourage creativity, imagination, and joyful learning through play.

• Children's Toy Cars
• Children's Toy Boats
• Children's Toy Aircraft

Our mission is to create meaningful play experiences by bringing children engaging products that inspire exploration and creativity in everyday life.

LUNIPLIAY — Creative Play for Growing Minds.