Payment & Security

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device, order value, and the payment services available at the time of purchase.

Only payment methods shown as available during checkout can be used to complete your order.

Payment Authorization

All orders are subject to payment authorization, verification, and security review procedures.

Your payment provider, issuing bank, card network, or other financial institution may:

  • Approve or decline a transaction
  • Request additional verification
  • Place a temporary authorization hold
  • Apply transaction limits
  • Require additional security checks

LUNIPLIAY does not control the approval decisions, verification procedures, authorization periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or select another available payment method during checkout.

Checkout Security

LUNIPLIAY uses Shopify as its ecommerce platform together with participating third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other authorized financial service providers.

We take reasonable steps to maintain a secure online shopping environment. However, no method of internet transmission, electronic processing, or data storage system can be guaranteed to be completely secure.

For your protection, we recommend:

  • Using trusted devices and secure networks when making purchases
  • Keeping your account credentials confidential
  • Confirming that you are visiting lunipliay.com before entering payment information
  • Avoiding sending sensitive payment details through email or customer support messages

LUNIPLIAY will never request your complete credit card number, CVV/security code, online banking password, or other highly sensitive payment information through email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable:

  • Product price
  • Selected quantity
  • Available discounts
  • Shipping charges
  • Applicable taxes
  • Final order total

Please review your order information carefully before submitting payment.

The amount displayed during checkout before order completion will generally be the amount authorized for the transaction, subject to any separate fees or charges applied by your bank or payment provider.

Currency and Foreign Exchange

Prices on lunipliay.com are displayed and processed in U.S. dollars (USD).

If your payment method uses a currency other than U.S. dollars, your bank, card issuer, or payment provider may apply:

  • Currency conversion rates
  • Foreign transaction fees
  • Exchange-rate adjustments
  • Other financial institution charges

These rates and fees are determined independently by your payment provider and are not controlled by LUNIPLIAY.

Temporary Authorization Holds

In some situations, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final payment charge has been completed.

If a payment attempt fails or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

LUNIPLIAY does not control the release timing of authorization holds.

Failed or Declined Payments

Payments may be declined for reasons including:

  • Incorrect payment information
  • Insufficient funds
  • Bank or card restrictions
  • Billing information mismatch
  • Security verification requirements
  • Fraud-prevention screening
  • Payment provider limitations
  • Technical or network issues

If payment cannot be successfully authorized, your order may not be completed.

Please contact your bank or payment provider if you require additional information regarding a declined transaction.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe that an incorrect or duplicate charge has occurred, please contact us at:

service@lunipliay.com

Please provide:

  • Your order number
  • Email address used during checkout
  • Transaction date
  • Amount charged

For security reasons, please do not send your complete payment card number, CVV/security code, online banking password, or other sensitive financial credentials by email.

Discount Codes and Promotions

Discount codes must generally be entered before checkout is completed.

Promotional codes and special offers may be subject to:

  • Eligibility requirements
  • Expiration dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Usage limitations
  • Other promotion-specific conditions

Unless expressly stated otherwise, promotional offers:

  • May not be combined with other discounts
  • Cannot be exchanged for cash
  • Cannot be applied retroactively to completed orders
  • May be limited to one use per customer or order

The terms displayed with each promotion will govern the applicable offer.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Local government charges
  • Other destination-related fees

These charges vary depending on the destination country and local regulations.

For additional information, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once a refund has been issued by LUNIPLIAY, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

These processing periods are determined by the relevant financial institution and are outside LUNIPLIAY's control.

For additional information regarding refund eligibility, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect our customers, our store, and payment systems, certain transactions may require additional review or verification.

We may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where reasonably necessary due to:

  • Suspected fraud
  • Unauthorized payment activity
  • Failed payment verification
  • Inconsistent transaction information
  • Unusual order activity
  • Other reasonable security concerns

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued according to our applicable policies and payment provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

  • LUNIPLIAY
  • Shopify
  • Payment processors
  • Banks and card issuers
  • Fraud-prevention providers
  • Shipping and fulfillment providers where necessary
  • Other service providers involved in completing transactions

For information about how LUNIPLIAY collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or any transaction related to your order, please contact our customer support team.

Brand: LUNIPLIAY

Website: lunipliay.com

Legal Entity: Henan Anxingou E-Commerce Co., Ltd.

Registered Address: No.111 Qianzhuang, Qianhe Village, Cuizhuang Town, Nanzhao County, Nanyang City, Henan Province, China

Unified Social Credit Code: 91411625MAEEF85HXQ

Customer Support Email: service@lunipliay.com

Phone: +86 18037715583

For order-related inquiries, please include your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials through email.

lunipliay.com is operated by Henan Anxingou E-Commerce Co., Ltd.

The company is responsible for the operation of the online store, customer service, payment coordination, order management, and related e-commerce activities.

Through international commerce and cross-border logistics networks, LUNIPLIAY provides carefully selected children's products designed to encourage imagination, creativity, and interactive play.

  • Children's Toy Cars
  • Children's Toy Boats
  • Children's Toy Aircraft

Our goal is to create enjoyable shopping experiences while bringing children engaging products that support exploration and creative play.

LUNIPLIAY — Creative Play for Growing Minds.